Paul Dennis, Managing Director of Digital Village

Paul Dennis of Digital Village shares his online secrets with Fieldworks Connections

Q. Where do you see the greatest potential for growth in your business?
A. By continuing to develop our multi-channel retailing strategies and expanding further into Europe.

Q. What’s the secret to doing business successfully online?
A. Simple - always deliver on your promises, give the customer a perfect buying experience, get the items delivered as soon as humanly possible and pull out all the stops to resolve any situation which may have gone wrong - even if it is not your fault!

Q. What is your biggest-seller online?
A. At this time, Personal Handheld Digital Recorders are proving to be very popular.

Q. What’s the first thing you say to any potential IT suppliers?
A. How will your product or service help us to give our customers a better buying experience?

Published October 2009