Londis extends EPOS service agreement

Londis, the convenience store group, has renewed its EPOS service and maintenance agreement for a further two years. The agreement will enable Londis to keep its promise to provide excellent customer service by ensuring that its 900 lanes of tills are always working across the 450 stores where it is installed, and that the tills experiencing problems can be fixed quickly.

Jaz Dail, IT Services and Support Manager at Londis, comments, “At one stage, the stores ran across four different versions of EPOS, but over the years, we have migrated all sites onto the same system, which makes life easier all round. The feedback from the store managers is always very positive. If any problems arise, they are reported with feedback so that stores are back up and running without suffering from down time. Crucially, this means our customers are kept happy.”

The EPOS system is provided by Vista Retail Support, which is also supplying Londis with back office PCs and all of its in-store printers.